1. The phone and the speaker (or gateway) need to be connected to the same wifi.
2. The device is powered on and needs to be wired within 15 minutes;
3. If enter the QR code manually, please make sure to enter it correctly;
4. Only support 2.4G network;
5. Ensure that the third-party app used is updated to a version that supports the matter;
6. Restart the Bluetooth of the mobile phone (turn it off and turn it on again).

Note: After the device is successfully added to the third-party App, we will automatically update the device if it has the latest version.
a. The device is automatically updated 20 minutes after each power-up;
b. If the device has been unplugged, then it will automatically update every 24 hours.